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Once you have placed your order, sit back and enjoy the experience!
I (Richard) will be in touch shortly to verify your order, confirming colour and setup options and to book a delivery date. I always try where possible to speak with you by phone.
Once I know your setup criteria the following process occurs:
1) I pick the guitar and label with appropriate setup details
2) Your guitar is setup by Regent Guitar Tech (Chaz Gordon) FREE of charge and is placed in its box UNWRAPPED
3) I personally check the guitar setup and ensure the guitar is cosmetically perfect so that I can have peace of mind prior to dispatch
4) I wrap the guitar and the meticulously package the guitar using a strengthened outer carton, inner cardboard wrap and the original guitar box (the guitar is also wrapped inside the box remember!). This is where you will also find the setup certificate highlighting work carried out and final string heights and guage.
5) I arrange delivery via Parcel Force only once I have spoken to yourself and confirmed you are happy to receive the guitar the following day.
6) Some days after you receive your guitar I will give you a call to ensure you were happy with the whole experience and of course playability of the guitar!
Service Richard's way - Try it and I promise I won't let you down.
I hope I can help you soon.
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