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2 Regent Street, Leamington Spa, Warwickshire, CV32 5HW __________________This months TESTIMONIALS |
| My sites:UK Guitar Forum | Richards Guitars | Dedicated Cort Site | Classified Adverts (soon) | General Q & A |
| Interesting new arrivals (21/05/2009): Godin 5th Avenues (Natural and Cognac), Godin Montreal, Godin Multiac Jazz (natural), Godin A6 Ultra (natural), Godin Summit (Natural), Stonebridge DS23CR, GS25CR C, GS40CM C Nearly New Bargains: Taylor GS3 ES (Mint £950), Godin LGXSA Cognac (Mint £950) |
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Totally confused? Need specialist advice? PLEASE speak to me when I am showing as online. I am here to help!. | |
" The most personal, professional and dedicated supplier of guitars on the internet "
| Click on the brand: :Burny,Cort,Gordon Smith,Godin,G&L,Rob Williams,Ruokangas,Stonebridge, Vintage |
| About Us Richards' is not only an authorised main dealer for all the products we supply but is one of the most respected specialists in the UK of 14 years. Please refer to our regularly updated testimonials for an up to date reflection of the service we offer our customers on a daily basis. You can be assured of the most personal and professional service in the UK. I pride myself in offering no hidden charges. Setup is FREE (See premier service). As are your optional 6 and 12 month checkups and reset service. I would hate for you to think of Richard's as an online store - even as a "guitar shop". Think of me more as someone with whom you can consult with regards to your next purchase and someone who only wants to offer you the very best guitar purchasing experience and back up service. |
| Making A Purchase Purchases can be made by phone, in person or securely online. Your order will be handled by Richard from beginning to end, ensuring you receive the very best service throughout. The only other person who will be in contact with your guitar is Chaz Gordon of Regent Guitar Tech who will be responsible for the quality control, setting the guitar up & wrapping ready for dispatch. |
| Shipping And Handling Delivery is £15 thoughout UK & Western Europe which includes our extensive quality control and set up procedures worth £55. Every guitar purchase includes a strap lock strap worth £15 FREE. |
| Delivery Schedule Deliveries are dispatched using a next working day delivery Courier (Parcel Force). All deliveries are personally arranged to provide you with a suitable, covenient day. |
| Back Orders In the event of an item being out of stock you will be contacted and given the choice of waiting or cancelling your order. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All items are fully gauranteed for 12 months from purchase date. Any guitar sold with Premier Service will be set up before sale and we will gaurantee the playability of the instrument for 12 months. All premier service guitars sold can be checked over at 6 months and 12 months from sale - simply return the guitar and we will do the rest! (£10 fitting charge will apply to fit new strings). We do not accept responsibility in the case of guitars being mis-treated or adjusted by the owner of the instrument. If you are not entirely satisfied with a delivered product, please notify us immediately and we will arrange to collect for a replacement or refund. Richard personally contacts EVERY customer post sale to ensure they are happy both with the service he has offered and the playability of the guitar received. This does not affect your statutory rights as a consumer. |
| Reaching Us You can contact Richard's by phone on 01926 833389. You can email Richard directly via richard@richardsguitars.co.uk. Please always call before travelling. |
| Privacy Policy Richards Guitars do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy All deliveries are covered by your statutary right for a refund if you contact us within 7 days of delivery. If a fault occurs within your warranty period, please contact us so we can arrange the most appropriate cause of action which may include a direct replacement or repair of your goods. We pride ourselves on our customer service and it is our commitment to our customers POST sale that sets us apart from the average online store. We work hard to ensure that every product we deliver arrives in perfect condition and fit for purpose. Please be aware that the customer is liable for any charges incurred in returning goods to Richard's (faulty or otherwise). IF any item is returned for repair in error (IE the goods are found on inspection not to be faulty) we reserve the right to apply a re-delivery charge equal to that of the original delivery charge. We are happy to arrange for our Courier to collect goods for customers.. |
Quality Control & Setup (worth £55) Your guitar will be meticulously setup to the very highest of standards - even to your personal specification if you have one. This only occurs once the guitar has been inspected visually for any cosmetic flaws that occur in production instruments. Nobody in the industry cares more about the quality and playability of their guitars - guaranteed. 6 Month & 12 Month Checkup/Reset (worth £25 a visit) Every day my workshop is responsible for checking guitars that have been brought back for their 6 and 12 month checks. During this process my technicians will check the setup, make any adjustments necessary and give the guitar a general overhaul bringing it back to its former glory. This healthcheck sets my service apart from all other retailers in the UK. I believe this service to be unique and am extremely proud to offer it to every customer if they wish to take advantage. |
| Contacting Richard I try and make myself available for help and advice as much as is possible throughout the day (or night!). All I ask is that you try my live help button first when contacting me in the evening. I usually have my live help facility open throughout the evening (often open until I go to bed in fact!). EMAIL:richard@richardsguitars.co.uk Showroom Opening Hours (Remember - We have customer parking!) 10AM to 5.30PM Monday to Saturday - Closed 1pm to 2pm & All Day Wednesday. Appointments available to suit you on request TEL:01789 26 33 33
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Formerly 2 Regent Street, Leamington Spa, Warwickshire, CV32 5HW, TEL:(01789) 26 33 33, EMAIL: richard@richardsguitars.co.uk
Richards Guitars new home is at 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE)
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